How can we help?
Answers to the most common questions, sorted by topic. Can't find what you need? Email us or message us on LINE — we're here 24/7.
Emergency? Don't wait for usIf you feel unwell, took the wrong medication or took too much, call 911 or go to the ER now. You can also call Poison Control at 1-800-222-1222.
Getting started
How do I add my first medication or supplement?
Tap Add and take a photo of the box, pharmacy bag or label. LUMA fills in the name, dose and ingredients — even for several products in one shot. You can also type it in.
What if the scan gets something wrong?
Edit any field before saving. Always go by your prescription label and package insert, and ask your pharmacist if you're unsure.
Reminders & logging
Why didn't I get a reminder?
Check that (1) notifications are allowed for LUMA, (2) Do Not Disturb or Focus isn't on, and (3) on Android, LUMA is excluded from battery optimization — some brands also need background activity allowed.
Can I log a missed dose later?
Yes. Missed doses are clearly flagged — tap to log it, and the actual time is recorded.
Family sharing
How does my family join?
On the Family page, tap Invite family and send the invite by phone, LINE or text. Sending invites requires LUMA Plus; anyone can accept for free.
What if my parents aren't tech-savvy?
No problem. You can manage their plan and log doses for them, with every action on the record. All they need to do is tap "Taken" when the reminder goes off.
What can my family see?
Only what you choose to share: your dose status, your health data, both or neither. Change it anytime in settings.
Health data
Can I sync data from other devices?
Yes — sync blood pressure, heart rate, sleep and more through Health Connect, or add records by hand. Synced records can be hidden; manual ones can be edited or deleted.
How do I share a report with my doctor?
Export a PDF from the Health page in one tap — it includes blood pressure, sleep, on-time rate and your medication list.
Subscription & billing
What's the difference between Free and Plus?
Free includes full medication tracking, reminders, scanning and health tracking, and you can accept family invites. Plus adds inviting family and Insights. Compare plans
How do I cancel?
iPhone: Settings → your name → Subscriptions. Android: Google Play → Payments & subscriptions → Subscriptions.
I got a new phone. Is my subscription still active?
Yes — just sign in with the same Apple ID or Google account and the same LUMA account.
Account & privacy
Is my health data safe?
Everyone controls what they share, and every proxy action is logged. Read our Privacy Policy.
How do I delete my account?
In the app or on the web — your account is deleted immediately. See how
Does LUMA replace my doctor or pharmacist?
No. LUMA organizes your records, and its health tips are for reference only. Always check with your doctor or pharmacist before changing medications.